Updated: Apr 21, 2022
When MS Teams Real Time Call Analytics was first announced in September 2021, it was only applicable to “scheduled” meetings, and didn’t generate data for “Meet Now”, PSTN, 1:1 calls, and group calls. This capability has now been extended to “Meet Now” meetings too, and admins can now view the Real-Time Call Quality Analytics data for such ad-hoc meetings. At the time of writing this blog, the data is still not available for other call types.
What is “Meet Now” meeting?
"Meet Now" is a MS Teams feature which allow a user to start an impromptu meeting. In addition, Teams' user can just click on the "Meet Now" button (which generates the meeting URL) to invite people who don’t have the Microsoft Teams app.
For more details on MS Teams Ad-Hoc meetings, please refer to this article from Microsoft.
What is Real Time Call Quality Analytics (RTA) Reporting?
The Real Time Call Quality Analytics (RTA) Reporting provides detailed information about Teams meetings for each user individually, updated in real time. Real-Time Analytics lets admins troubleshoot meetings while they're in progress.
For details on measures available in Real-Time Analytics, please refer this article from Microsoft.
How to view Real Time Call Quality Analytics (RTA) Reporting for “Meet Now” meetings?
Login to Teams Admin Center
Under Users> Manage Users, select a user.
Open Meetings and Calls Tab.
Under recent meetings, you'll see a list of meetings the user has attended within the past 24 hours for which real-time telemetry is available, including any in progress meetings either “scheduled” or “meet-now”.
Who can access Real Time Analytics reporting?
You can access Real-Time Analytics if you have one of the following roles assigned:
Teams Communications Support Specialist
Teams Communications Support Engineer